Refund and Returns Policy

At ChomChom, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Please read our refund and returns policy carefully to understand your rights and responsibilities.

1.1 Time Frame: Our refund and returns policy is valid for 30 days from the date of purchase. After 30 days, we cannot offer a full refund or exchange.

1.2 Product Condition: To be eligible for a return, your item must be:

• Unused
• In the same condition as you received it
• In its original packaging

1.3 Proof of Purchase: A receipt or proof of purchase is required to complete your return.

The following items cannot be returned:

• Gift cards
• Downloadable software products
• Certain health and personal care items (for sanitary reasons)

In certain situations, only partial refunds may be granted:

• Items not in their original condition
• Damaged or missing parts (not due to our error)
• Items returned more than 30 days after delivery

4.1 Inspection: Once we receive your return, we will inspect it and notify you via email of the approval or rejection of your refund.

4.2 Credit: If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a specified number of days.

4.3 Late or Missing Refunds: If you haven’t received your refund, please:

• Check your bank account again
• Contact your credit card company
• Contact your bank
• If you’ve done all of this and still haven’t received your refund, please contact us at [email address].

Only regular-priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. For exchanges, please email us at [email address] and send your item to: [physical address].

7.1 Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

7.2 Non-Gift Returns: If the item wasn’t marked as a gift when purchased, we will send a refund to the original purchaser.

8.1 Return Address: To return your product, please mail it to: [physical address].

8.2 Shipping Costs: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable and will be deducted from your refund if applicable.

8.3 Tracking: For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

By making a purchase from ChomChom, you acknowledge that you have read, understood, and agree to this Refund and Returns Policy.